Shipping Schedule

Tuesday – Saturday

UK (mainland) & Northern Ireland

  • Orders under £99: £4.50 (Royal Mail Tracked)
  • Orders over £99: Free Delivery (Royal Mail Tracked )

Ireland

  • Standard Shipping: £9.50
  • Large Items: £15

Where is My Order?

Orders are processed within 2-3 working days. If there is a delay or an issue with your order, we will notify you via email.

Once your order is confirmed, you will receive an order summary by email. You can use the tracking number in your despatch email to track your delivery.

Can i cancel my order?

All orders are subject to acceptance at The Skin Health Clinic’s discretion. If you wish to cancel an order, email us at hello@theskinhealthclinic.co.uk as soon as possible.

We dispatch orders quickly, but we will do our best to accommodate your request if feasible.

Returns

Change of Mind:
Returns for a change of mind are not accepted in line with our clinic’s terms and conditions.

Faulty or Incorrect Items

If an item is faulty, damaged, or incorrect, please contact us within 7 days of receipt.

Once the item has been inspected and the issue confirmed, we will arrange a replacement or refund where appropriate.

Online Returns – Additional Information

The following applies to online purchases where a return is accepted under the conditions outlined above.

Eligibility for Returns

  • Items must be unused, unopened and fully sealed

  • Products must be returned in their original condition and packaging

  • For hygiene and safety reasons, opened or used products cannot be returned

Return Timeframe

  • You must notify the clinic of your intention to return an item within 14 days of receiving your order

  • Once approved, items must be returned within 14 days of notification

How to Arrange a Return

  • Please contact the clinic before returning any items

  • Once approved, a return label will be issued and sent to you

  • Returns sent without prior authorisation may not be accepted

Return Postage

  • Return postage is the responsibility of the customer

  • A £4.99 return postage fee will be deducted from your refund

  • We cannot accept responsibility for items lost or delayed in transit

Refunds

  • All returned items are inspected upon receipt

  • Approved refunds will be processed within 7 working days

  • Refunds will be issued to the original payment method

  • The £4.99 return postage fee will be deducted from the refund amount

  • Original delivery charges are non-refundable

Non-Returnable Items

  • Opened or used skincare products

  • Gift cards or vouchers

  • Promotional or discounted items, unless faulty

    Vouchers, Promotions & Treatment Courses

    Promotional Vouchers & Offers

    • All promotional vouchers and offers are valid for 6 months from the date of issue, unless otherwise stated

    • Promotional vouchers are non-refundable and cannot be exchanged for cash

    • Promotional vouchers must be redeemed within the stated validity period and cannot be extended

    Treatment Courses

    • All treatment courses are valid for 12 months from the date of purchase, unless otherwise stated

    • Treatment courses are non-refundable and non-exchangeable for cash

    • Any unused treatments remaining after the expiry date will be forfeited

    Gift Cards

    • Gift vouchers are valid for 12 months from the date of issue

    • Gift vouchers are non-refundable and non-transferable

    • Lost gift vouchers cannot be replaced or redeemed

Warranty – Omnilux

Omnilux LED devices are covered under the manufacturer’s warranty:

  • Devices: 2 years from the purchase date

  • Controllers: 1 year from the purchase date

This warranty applies under normal usage conditions. If you experience any issues with your Omnilux device, please contact the clinic and we will guide you through the warranty process.

All warranty claims must be supported with proof of purchase and assessed in line with the manufacturer’s guidelines.

DELIVERY, SHIPPING & RETURNS

DELIVERY, SHIPPING & RETURNS

UK (Mainland) & Northern Ireland

  • Standard Delivery: £4.50 (Royal Mail Tracked 48)
  • Free Standard Delivery on orders over £99
  • Next Day Delivery: £5.95 (Royal Mail Tracked 24)

Next Day Delivery

  • Available Tuesday–Friday only.
  • Place your order before 1:00pm for next working day delivery.
  • Orders placed after 1:00pm will be dispatched on the next working day.
  • Tracking details will be emailed once your order has been dispatched.
  • Next Day Delivery is not available in some remote, rural and offshore UK postcodes, where delivery may take longer.

Ireland

  • Standard Delivery: £10.00
  • Large Items: £15.00

Orders are processed within 2-3 working days. If there is a delay or an issue with your order, we will notify you via email.

Once your order is confirmed, you will receive an order summary by email. You can use the tracking number in your despatch email to track your delivery.

All orders are subject to acceptance at The Skin Health Clinic’s discretion. If you wish to cancel an order, email us at hello@theskinhealthclinic.co.uk as soon as possible.

We dispatch orders quickly, but we will do our best to accommodate your request if feasible. 

Change of Mind

Products purchased in the clinic may be returned within 14 days of purchase, and products purchased online within 14 days of delivery, provided they are unopened, unused and in their original condition.

The following items cannot be returned unless faulty:

• Opened or used skincare products
• Prescription or personalised skincare products
• Promotional or discounted items
• Gift cards and gift vouchers

Online Returns – Additional Information

  • Products purchased in the clinic or online may be returned within 14 days of purchase, provided they are unopened, unused and in their original condition.
  • Prescription and personalised skincare products, including bespoke formulations and products purchased following a skin consultation, are non-refundable unless faulty.
  • Unfortunately, we are unable to offer refunds or exchanges on products that have been opened, used or damaged after purchase unless the product is faulty.
  • Gift cards are non-refundable.

 

  • To arrange a return, please contact the clinic within 14 days of receiving your order.

  • Approved returns must be received by the clinic within 14 days of notification.

  • Please contact the clinic before returning any items.

  • Once your return has been approved, a returns label will be issued and sent to you. The cost of the returns label will be deducted from any refund issued unless the item is faulty, damaged or incorrect.

  • Returns sent without prior authorisation may not be accepted.

  • Return postage is the responsibility of the customer.
  • A return postage fee of £4.99 will be deducted from your refund. For larger items, including Omnilux masks, a return postage fee of £7.95 will apply.
  • We cannot accept responsibility for items that are lost, damaged or delayed in transit when being returned to us.

  • All returned items are inspected upon receipt

  • Approved refunds will be processed within 7 working days

  • Refunds will be issued to the original payment method

  • The return postage fee will be deducted from the refund amount

  • Original delivery charges are non-refundable

The following items cannot be returned unless faulty:

• Opened or used skincare products
• Prescription or personalised skincare products
• Promotional or discounted items
• Gift cards and gift vouchers

Omnilux LED devices are covered under the manufacturer’s warranty:

  • Devices: 2 years from the purchase date

  • Controllers: 1 year from the purchase date

This warranty applies under normal usage conditions. If you experience any issues with your Omnilux device, please contact the clinic and we will guide you through the warranty process.

All warranty claims must be supported with proof of purchase and assessed in line with the manufacturer’s guidelines.

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