DELIVERY, SHIPPING & RETURNS

 Delivery 

  • N.Ireland & UK Shipping- £4.50
  • Orders over £99 Free- Royal Mail 48 hr Tracked
  • Ireland £7.50 – Royal Mail International Standard 

Where is my order?

Orders are processed within 2 days working days. Should there be a delay or problem with your order, we will contact you immediately by email. Once your order is confirmed, you will be sent an order summary by e-mail. Please use the tracking number sent in your despatch email to track your order.

Can i cancel my order?

All orders are subject to acceptance by The Skin Health Clinic and at our discretion. Email us at hello@theskinhealthclinic.co.uk as soon as you can if you would like to cancel your order. We tend to dispatch orders pretty quickly, but we’ll do our best to process your request if possible.

Returns

Returns due to change of mind are not accepted as per our skin clinic’s terms and conditions.

Refunds are only applicable in the instance of a true skin adverse reaction approved by our Skin Therapist. We highly recommend taking photographs in the instance of a skin reaction.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approximately 7 days.

Gift Cards

Our gift vouchers hold a validity period of 12 months from the date of issue.  They are non-refundable, non-transferable, and unfortunately, cannot be redeemed in the event of loss. 

Warranty – Omnilux Devices

Omnilux LED devices are covered under a manufacturer’s warranty if your product fails after the initial return window. Under normal use, Omnilux LED devices are warranted for 2 years from the date of delivery on your original order. The controller is warranted for 1 year.