Cancellation Policy

We understand that occasionally you may need to amend or cancel your appointments. However, should you need to cancel or amend your booking, we kindly ask for at least 48 hours notice. This gives us time to try to fill this appointment space. If less than 48 hours’ notice is given we charge half the cost of the appointment booked. If you fail to arrive for the appointment we charge the full cost of the appointment booked.

Please note any prepaid Appointments, Booking Fees and Gift Vouchers will be forfeited.

You will receive an email confirmation of your appointment + a reminder email/or text 48 hours prior to your appointment through our online booking system.

All appointments must be cancelled 48 hours prior to your appointment booked.

To cancel appointments, please callus directly at02830828808 or email hello@theskinhealthclinic.co.uk or cancel through our online booking system  48 hours prior to your appointment time.


All our treatment times are inclusive of preparation and aftercare. Please note that if you are late arriving, we may have to reduce your treatment time or reschedule your appointment for another time.


Whilst we love children we would like you to note that the clinic has no child friendly facilities.


If possible please arrive 10 minutes before your appointment so you have time to rest and fill out any necessary consultation forms.