Booking & Cancellation Policy

We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to fill that appointment time with other clients. 

If for any reason you need to cancel or reschedule your appointment, please give a minimum of 48 hours notice by phone or email. 

  • Less than 48 hours notice to cancel will incur a £25 late cancellation fee.
  • Non attended appointments will be charged 50% of the service fee and must be paid before a new booking can be made.
  • Any prepaid Appointments, Booking Fees and Gift Vouchers will be forfeited to cover any fees incurred.

Please note: All booking deposits are non refundable. They can be redeemed for future appointments or products purchased. 

Booking Reminders 

  • You will receive an email confirmation of your appointment time upon booking.
  • A reminder email is sent to you 72 hours ahead followed by a text reminder 48 hours prior to your appointment through our online booking system.
  • It is your responsibility to take careful note of your appointment details .

To cancel or amend your appointment, please call the clinic or email hello@theskinhealthclinic.co.uk.

You can also amend you bookings on our online booking system up to 48 hours prior to your appointment time.

We hope you understand that our appointments are limited and we constantly endeavour to accommodate appointments for all of our clients at the times and days most convenient to them and therefore it is important that we limit last minute cancellations and disruptions to the diary to allow us to provide the service that we do.


All our treatment times are inclusive of preparation and aftercare. Please note that if you are late arriving, we may have to reduce your treatment time or reschedule your appointment for another time.


Products purchased in the clinic or online once opened are non-refundable.  If products are sealed and in good condition, then there is the option to exchange within 14 days purchase. Gift Cards are non-refundable. 

Gift Cards

Gift cards are valid for 12 month from date of purchase and may be used against treatment or product purchases. 
Promotional vouchers are valid for 6 months unless otherwise stated.
We accept no liability for lost or out of date vouchers.


We welcome children under 16 to attend the clinic, provided they have a scheduled appointment. However, it’s essential to note that our clinic does not offer child-friendly facilities.


If possible please arrive 10 minutes before your appointment so you have time to rest and fill out any necessary consultation forms.


It is the client’s responsibility to ensure that he or she provide The Skin Health Clinic with all relevant medical details prior to each treatment. The Skin Health Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details .amend