TERMS & CONDITIONS

  • We respect that your time is valuable and appreciate that you understand ours is too. When appointments are cancelled or rescheduled at short notice, or when clients do not attend, it is often not possible for us to offer that appointment time to another client.
  • If you need to cancel or reschedule your appointment, please provide a minimum of 48 hours’ notice by phone or email.
  • This policy applies to weekends and bank holidays.

You will receive an email confirmation when your appointment is booked.

As a courtesy, our booking system also sends:

• An email reminder 72 hours before your appointment 
• A text reminder 48 hours before your appointment

These reminders are provided as a courtesy only. It remains your responsibility to keep a note of your appointment date and time.

Appointments can be amended through our online booking system up to 48 hours before the appointment time.

To cancel or amend your appointment, please call the clinic or email hello@theskinhealthclinic.co.uk.

  • Booking deposits are refundable provided the appointment is cancelled or rescheduled with a minimum of 48 hours’ notice.
  • Deposits may be transferred to a future appointment, refunded, or used towards product purchases where appropriate.
  • For cancellations or rescheduling requests made with less than 48 hours’ notice, the deposit may be retained and used to cover applicable cancellation charges.
  • Less than 48 hours’ notice to cancel or reschedule: £25 fee
  •  Non-attended appointments: £50 fee
  • Cancellation and non-attendance fees must be paid before a new appointment can be booked.

Any prepaid appointments, booking deposits or gift vouchers may be used to cover applicable cancellation or non-attendance charges.

We understand that unexpected circumstances can arise and will always do our best to help where possible. However, our cancellation policy helps protect the time of our team and ensures fairness for all clients.

  • If possible, please arrive 5–10 minutes before your appointment to allow time to complete any necessary consultation forms.
  • All treatment times include preparation and aftercare.
  • If you arrive late, we may need to reduce your treatment time or reschedule your appointment to avoid delaying other clients.

  • Treatment packages and courses are valid for 12 months from the date of purchase unless otherwise stated.

  •  Treatment packages and courses are non-refundable and cannot be exchanged for cash.

  • Any unused treatments remaining after the expiry date will be forfeited.

  • Gift cards are valid for 12 months from the date of purchase and may be used against treatment or product purchases.
  • Promotional vouchers are valid for 6 months unless otherwise stated.
  • We accept no liability for lost, stolen or expired gift cards or vouchers.
  • Children under 16 are welcome to attend the clinic if they have a scheduled appointment.
  • As we do not offer child-friendly facilities, children must be supervised by a parent or guardian at all times. 

It is the client’s responsibility to provide The Skin Health Clinic with all relevant medical information prior to each treatment. The Skin Health Clinic cannot be held liable for any adverse effects or outcomes resulting from information that has not been disclosed or updated by the client.